Terms & Conditions

 

Effective Date: 24 October 2025

Website: www.myfreshrug.com

Business Name: MyFreshRug.com

ABN: 57 843 951 320

Business Address: 114 Pyrmont Bridge Road, Annandale NSW 2038

Contact: support@myfreshrug.com | 0468 881 363

 

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1. Introduction

 

Welcome to MyFreshRug.com, an Australian online rug washing and repair platform.

By accessing or using our website and services, you agree to comply with these Terms and Conditions (“Terms”).

If you do not agree, please do not use our website or services.

 

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2. Our Services

 

MyFreshRug.com provides rug washing, repair, pickup, and delivery services throughout Sydney and surrounding regions.

We partner with experienced rug cleaning specialists and logistics providers to ensure the highest quality care for your rugs.

 

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3. Booking Process

•Bookings are made via our website form.

•Instant quotes are generated based on rug size, material, and service type.

•All quotes are estimates and may change after inspection.

•Confirmation of a booking constitutes your acceptance of the estimated price and these Terms.

 

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4. Payment

•Payment can be made online or upon rug delivery.

•Prices include GST unless stated otherwise.

•Payment must be completed before rugs are returned.

•We accept major credit/debit cards and online payment methods.

•MyFreshRug.com reserves the right to adjust pricing at any time, but confirmed bookings will remain at the agreed rate.

 

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5. Pickup & Delivery

•Our team will collect and return rugs at the scheduled time.

•Missed pickups may incur a $40 re-booking fee.

•Delivery times depend on the rug type, cleaning requirements, and weather.

•While every effort is made to meet deadlines, delays may occur due to unforeseen circumstances.

 

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6. Rug Condition & Liability

•Customers must disclose any damage, colour instability, odours, or fragility before pickup.

•MyFreshRug.com and its partners take utmost care, but we are not responsible for:

•Colour fading or dye run in unstable rugs.

•Shrinkage (up to 3-5%) due to fibre nature.

•Pre-existing weaknesses or damage worsening during cleaning.

•Rugs damaged by moths, pets, water, or sun exposure.

 

If our cleaners determine a rug is unsafe to wash, it will be returned unwashed and a pickup/delivery fee may apply.

 

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7. Repairs & Restoration

•Repair work (e.g., re-fringing, patching, re-weaving) is quoted separately.

•Work begins only after written or verbal approval.

•Due to the handmade nature of rugs, perfect colour or pattern matches cannot be guaranteed.

 

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8. Cancellation & Refund Policy

•Bookings can be cancelled up to 24 hours before pickup without charge.

•Cancellations within 24 hours may incur a $50 fee.

•Refunds are available if we fail to provide the agreed service.

•Refunds are processed to the original payment method within 5–10 business days.

 

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9. Customer Responsibilities

 

Customers agree to:

•Provide accurate rug details and access for collection.

•Remove any furniture obstructing the rug before pickup.

•Inspect rugs upon delivery and notify us of any concerns within 48 hours.

•Not misuse our website or provide false information.

 

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10. Limitation of Liability

 

To the extent permitted by law, MyFreshRug.com, its employees, and contractors shall not be liable for:

•Any indirect, incidental, or consequential losses; or

•Any claim exceeding the total amount paid for the relevant service.

 

This limitation applies even if we have been advised of potential loss or damage.

 

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11. Privacy Policy

 

We respect your privacy and handle all personal information in accordance with the Australian Privacy Principles (APPs).

Please refer to our Privacy Policy for details.

 

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12. Intellectual Property

 

All content, logos, text, and images on this website are the intellectual property of MyFreshRug.com.

You may not reproduce or use any material without written permission.

 

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13. Website Use

 

You must not:

•Attempt to disrupt the website or servers.

•Use automated systems (bots, scrapers) to collect data.

•Impersonate another person or submit fraudulent bookings.

 

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14. Changes to Terms

 

MyFreshRug.com may update these Terms at any time without prior notice.

Updates will be effective immediately upon posting to this page.

Your continued use of the website constitutes acceptance of the revised Terms.

 

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15. Governing Law

 

These Terms are governed by the laws of New South Wales, Australia.

Any dispute will be handled exclusively in the courts of New South Wales.

 

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16. Contact Us

 

For any questions, please contact:

📧 support@myfreshrug.com

📞 0468 881 363

🏢 114 Pyrmont Bridge Road, Annandale NSW 2038